Sleep Shoppe and Furniture Gallery 620-665-7625
11 N Main St, Hutchinson, KS 67501 Opens today at 10 a.m.
We purchased a table and six chair set which we had delivered and set up in our home. The quality of the delivered item was not the same as the set in the store. The legs had broken edges that were stained over and the table was not flush and had an obvious wobble. We had the table replaced and the legs were okay but the new table also wobbled. The delivery crew and I checked that our floor was flush and it was. We took the delivery but had to put a padded felt disc on one leg. A few years before we bought a futon from them and paid to have it treated for stain resistance. When it arrived it was still in the original plastic from the manufacturer, clearly not treated. They agreed they had not treated it even though we paid for it. Overall, the quality of the furniture they sell has declined over the last few years. There was a time when an item from the Sleepe Shoppe meant quality but those days seem to be over.
We bought a futon when our sleeper sofa broke. We purchased and set it up on the same day since we had overnight guests with us. We had a wrong part which kept us from putting it together, but I called the owner and he went to the warehouse, found the part, and delivered it to my house that day. My overnight guests had a bed and we had some great service. The fact that we had a wrong part to begin with is the only reason I didn't give them 5 starts!
We will not be returning to this place to buy furniture or ANYTHING ever again! From the responses my facebook status got about Sleep Shoppe, others are just as displeased as we are!
My friend said, "That is right I bought a pit group last spring. 3 of the cushions have small tears and since the sales person didn't offer the protective spray they won't fix it."
I shop Hutch because I want to stay local and keep the money in town, but I can tell you one thing, if other businesses follow this trend to save money, I will be going to Wichita or Salina to shop. We bought a recliner, which broke six weeks ago. The recliner has a warranty, but still is not fixed. I have been playing a one sided phone tag, and finally talked to someone and they informed me it would be another 6 weeks until the part came in. For Pete's sake, this isn't the space shuttle, do they have to fabricate a piece just for my recliner? All I have to say is "BUYER BEWARE!!!"